Data Center

Domain Hosting, Registrations & Transfers

JSP/Servlets

Payments & Costs

Service & Account

Support

1. Do you have battery backups ?

2. How is my website monitored?

3. What about software upgrades?

4. What are the hardware specs of the servers?

5. What if the hardware fails?

6. What if the server my website is on gets hacked or attacked

7. What is the uptime?

8. What kind of security does the ITANetS.com Data Center have?

ITA Network Solutions strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues , backbone peering point issues , hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If ITA Network Solutions fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. ITA Network Solutions does not credit a full year's service if we only have 99.4% uptime. This would not be financially healthy for us , and in turn would only negatively affect the service level ITA Network Solutions provides to you. "Partial refunds for partial downtime" is our standard policy.